FREQUENTLY ASKED QUESTIONS
Whilst we will endeavour to deliver within a few hours, and often deliver same day, this is subject to stock availability.
For QUOTE TO SUPPLY items we can generally deliver in a day or two (subject to local distributor stock).
We always have stock of:
NEW 1 TONNE STANDARD PALLETS
USED 1 TONNE STANDARD PALLETS
USED 2 TONNE STANDARD PALLETS
Whilst we are often carry surplus, the following are QUOTE to SUPPLY items:
USED EURO PALLETS
USED PLASTIC PALLETS
In order to ensure prompt delivery, we operate primarily in the Sydney metro area.
For businesses located in Wollongong, Blue Mountains, and Central Coast we supply pending size of order and with increased delivery costs.
For businesses elsewhere in NSW please contact us to discuss, as our yard can accommodate large semi trailers for pickup.
Our minimum order quantity is 50 pallets, however in some circumstances (delayed supply / bulk purchase supply over time) we may still supply you. Please contact us to discuss.
Every used pallet is checked to ensure it is of the highest quality.
We check for stray nails, chips and cracks, missing boards, and ensure pallets are clean and fungi/mould free.
If you happen to receive a pallet you are not happy with, please call or email us immediately.
Whilst we appreciate the skill, knowledge, and sheer ingenuity that goes into creating furniture and other pallet related artwork/items, often the number of pallets used in such projects is significantly less than our minimum order quantity of 50.
If you need 50+ pallets for a project / artwork though, please give us a call.
NOTE: We will NOT supply second hand / used pallets for any project related activity due to the potential dangers regarding chemicals used to fumigate some pallets, dangers we are simply not willing to put our customers at risk of.
We do not offer ISPM15 fumigation or heat treatment for pallets, but can refer you to someone that can.
All our new one (1) tonne Standard Pallets are NOT ISPM15 treated.
For export needs without fumigation requirements, please look at our Plastic Pallets range.
TERMS AND CONDITIONS
100% SATISFACTION GUARANTEE
Our 100% Satisfaction Guarantee ensures that you are 100% happy with your order, because if you aren’t happy, neither are we.
Should you find any damage or issues with your pallets upon delivery, let us know as soon as possible and we will either refund, or replace the damaged pallet/s free of charge. We will then liaise with you in regards to getting your replacement pallets to you.