FREQUENTLY ASKED QUESTIONS
GENERAL QUESTIONS
Due to security, and workplace health and safety, please contact us if you wish to visit the yard.
MARKS PALLETS is a fully insured business.
Whilst we will endeavour to deliver within a few hours, and often deliver same day, this is subject to stock availability.
For QUOTE TO SUPPLY items we can generally deliver in a day or two (subject to local distributor stock).
We always have stock of:
NEW 1 TONNE STANDARD PALLETS
USED 1 TONNE STANDARD PALLETS
USED 2 TONNE STANDARD PALLETS
Whilst we are often carry surplus, the following are QUOTE to SUPPLY items:
USED EURO PALLETS
USED PLASTIC PALLETS
Delivery is currently $75 + GST, but can be subject to change.
Delivery charges are confirmed at time of order.
In order to ensure prompt delivery, we operate primarily in the Sydney metro area.
For businesses located in Wollongong, Blue Mountains, and Central Coast we supply pending size of order and with increased delivery costs.
For businesses elsewhere in NSW please contact us to discuss, as our yard can accommodate large semi trailers for pickup.
We often run specials and incentive offers throughout the year.
Please see our main website for any deals.
Depending on the quantity and frequency of your ordering, we may offer additional discounts.
Our minimum order quantity is 50 pallets, however in some circumstances (delayed supply / bulk purchase supply over time) we may still supply you. Please contact us to discuss.
Please see Terms and Conditions at the base of this page for information on Satisfaction Guarantee.
PALLET QUESTIONS
Currently we do not have the facilities to manufacture, stamp, brand, or treat/fumigate pallets. This may change in the future.
We only buy and sell new and used Standard one (1) and two (2) tonne Pallets, EPAL Euro Pallets, and Plastic Pallets.
Every used pallet is checked to ensure it is of the highest quality.
We check for stray nails, chips and cracks, missing boards, and ensure pallets are clean and fungi/mould free.
If you happen to receive a pallet you are not happy with, please call or email us immediately.
We do NOT buy or sell CHEP (blue) and LOSCAM (red), SKIDS or damaged pallets.
To find out more information about selling your pallets, please visit our main website.
MIN purchase/sale quantity of 50 pallets.
We do not currently offer this service.
Whilst we appreciate the skill, knowledge, and sheer ingenuity that goes into creating furniture and other pallet related artwork/items, often the number of pallets used in such projects is significantly less than our minimum order quantity of 50.
If you need 50+ pallets for a project / artwork though, please give us a call.
NOTE: We will NOT supply second hand / used pallets for any project related activity due to the potential dangers regarding chemicals used to fumigate some pallets, dangers we are simply not willing to put our customers at risk of.
OTHER QUESTIONS
For information on ISPM 15 and export requirements please visit the Australian Department of Agriculture page.
We do not offer ISPM15 fumigation or heat treatment for pallets, but can refer you to someone that can.
All our new one (1) tonne Standard Pallets are NOT ISPM15 treated.
For our used 1T Standard Pallets, used 2T Standard Pallets and EPAL Euro Pallets, it highly depends on the individual pallet. If this is of concern, please advise during ordering.
For export needs without fumigation requirements, please look at our Plastic Pallets range.
TERMS AND CONDITIONS
100% SATISFACTION GUARANTEE
Our 100% Satisfaction Guarantee ensures that you are 100% happy with your order, because if you aren’t happy, neither are we.
Should you find any damage or issues with your pallets upon delivery, let us know as soon as possible and we will either refund, or replace the damaged pallet/s free of charge. We will then liaise with you in regards to getting your replacement pallets to you.